PRIVACY POLICY
Introduction
Rocket Agent ("we," "us," "our," or "Rocket Agent") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our real estate services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
We collect information that you provide directly to us when you interact with our services, including:
Contact Information: When you submit contact forms, make phone calls, or send email inquiries, we collect information such as your name, email address, phone number, and any other information you choose to provide.
Property Preferences: Information about properties you are interested in buying or selling, including location preferences, price range, property features, and timeline.
Communication Records: Records of your interactions with us, including emails, phone calls, messages, and notes from consultations.
Technical Information: When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, pages viewed, and access times.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences.
Analytics Data: We use analytics services to understand how visitors use our website, which helps us improve our services and user experience.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Real Estate Services: To connect you with property listings, schedule viewings, facilitate transactions, and provide personalized real estate assistance.
To Communicate With You: To respond to your inquiries, send property updates, provide customer support, and communicate about our services.
To Improve Our Services: To analyze website usage, understand user preferences, enhance our platform functionality, and develop new features.
To Send Marketing Communications: To send you information about our services, real estate market updates, and promotional offers, where you have consented to receive such communications.
To Comply With Legal Obligations: To comply with applicable laws, regulations, legal processes, and law enforcement requests.
To Protect Our Rights: To detect, prevent, and address fraud, security issues, and other potentially prohibited or illegal activities.
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you, such as hosting providers, email service providers, and analytics services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Real Estate Professionals: When you express interest in buying or selling property, we may share your information with qualified real estate agents, brokers, and related professionals to facilitate your transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or subpoenas.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other parties when you explicitly consent to such sharing.
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure data transmission using encryption protocols
Regular security assessments and updates
Access controls limiting who can view your information
Secure storage systems with backup procedures
Employee training on data protection practices
However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Privacy Rights
You have certain rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information.
Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
Opt-Out: You have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Data Portability: You may request a copy of your personal information in a structured, commonly used format.
Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookie Usage
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
Types of Cookies We Use:
Essential Cookies: Necessary for the website to function properly and cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functionality Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. As stated in this policy, we do not sell personal information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and we operate. By using our services, you consent to the transfer of your information to the United States.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the revised policy on this page and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Rocket Agent
Email: Britney.Shaw@tryrocketagent.com
Phone: Contact us for phone number
Address: Contact us for address
We take privacy concerns seriously and will make every effort to respond to your inquiry promptly.
Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.